How your team communicates — internally and with clients — directly affects productivity, collaboration, and customer experience. Fragmented communication tools, unreliable phone systems, and inadequate video conferencing infrastructure create friction and frustration that compounds every day. TechSend designs, deploys, and manages integrated business communication environments that work reliably, scale with your team, and give everyone the tools they need to collaborate effectively regardless of where they’re working from.

VoIP & Business Telephony

Modern businesses don’t need expensive, inflexible PABX systems. TechSend designs and deploys VoIP telephony solutions that deliver professional business phone capabilities at a fraction of traditional telephony costs — with hunt groups, auto-attendants, call recording, voicemail to email, and mobile softphone apps included as standard. We work with leading VoIP platforms including 3CX, RingCentral, and Microsoft Teams Direct Routing.

Microsoft Teams Voice

For organisations already using Microsoft 365, Teams offers a compelling unified communications platform — combining voice, video, messaging, and file collaboration in a single interface. TechSend configures Teams Phone with Direct Routing or Calling Plans, sets up auto-attendants and call queues, migrates existing numbers, and trains your team so the transition from your old phone system is seamless.

Video Conferencing

Effective video conferencing requires more than a subscription — it requires the right hardware, network configuration, and meeting room design to deliver a consistently good experience. TechSend supplies and installs professional video conferencing systems for meeting rooms of all sizes, integrating with Microsoft Teams, Zoom, or your preferred platform, and ensuring participants both in the room and joining remotely have a clear, reliable experience.

Unified Messaging

TechSend integrates your voice, email, SMS, and instant messaging systems so your team has a consistent, manageable communication environment. Unified messaging means voicemails appear in your email inbox, missed calls trigger follow-up tasks, and customers can reach you through whichever channel they prefer without messages getting lost between systems.

Network Infrastructure for Communications

Voice and video traffic is sensitive to network quality — latency, jitter, and packet loss that wouldn’t noticeably affect web browsing will make calls unintelligible and video choppy. TechSend assesses and optimises your network infrastructure specifically for real-time communications traffic, configuring QoS policies, bandwidth allocation, and wireless coverage to ensure your communication tools work as well on a busy day as they do in testing.