Support options
Every business needs a different level of IT support, so TechSend offers flexible options rather than a one-size-fits-all contract. Whether you want fully managed IT, a set block of hours, or simply someone reliable to call when something goes wrong, we tailor the support to how your business actually works.
Ways we support you
- Fully managed IT – we take care of everything under a predictable monthly plan
- Managed plans priced per user, scaling neatly as your team grows
- Prepaid blocks of hours for flexible, as-needed support at a better rate
- Ad-hoc support for one-off issues and projects
- Remote help desk plus on-site attendance when hands-on work is needed
Remote and on-site
A great deal can be resolved quickly and securely over a remote session, which is often the fastest way to get you moving again. When a problem genuinely needs someone on the ground, we attend on site. Most businesses use a mix of both, and we make it easy to reach us whichever the situation calls for.
Choosing the right level
If you are not sure what you need, we will help you work it out honestly – matching the support to your size, your systems and how much you rely on them, without pushing you toward more than makes sense. Many clients start with ad-hoc or block-hours support and move to a managed plan as they grow and downtime becomes more costly.
Support FAQs
Do we have to sign up to a managed contract? No. We offer ad-hoc and prepaid options as well as managed plans, so you can use exactly the level of support that suits you.
How do we contact you when something goes wrong? Through our help desk for remote support, with on-site attendance arranged when a problem needs it.
Can we change our support level later? Absolutely. Many clients scale up to a managed plan as they grow, and we make that transition straightforward.
