Email Support

Whether you are setting up a new email account or need assistance configuring an existing one, the skilled technicians at TechSend are available to provide the necessary assistance and direction. We recognise that email is an essential instrument for communication, both personally and professionally, and that configuring your email accounts correctly is crucial. Here’s how we can be of service:

New Email Account Setup
If you are setting up a new email account, our experts can guide you through the entire process. We’ll assist you in selecting a secure and appropriate email provider, creating your account, and configuring the necessary settings.

Existing Account Configuration
If you have an existing email account and require assistance configuring it on various devices or email clients, we can facilitate the process. Our technicians will optimise your email account settings for optimal performance and accessibility.

Multi-Device Synchronisation:
We can help you synchronise your email across multiple devices, such as smartphones, tablets, and desktops, so that your emails are always accessible.

Security Enhancements
TechSend can offer advice on enhancing the security of your email account, such as setting up two-factor authentication (2FA) and instituting strong password practises to prevent unauthorised access.

Troubleshooting
If you experience problems sending, receiving, or accessing your emails, our technicians can swiftly identify and resolve the issue, minimising your downtime.

Email Client Configuration
We assist with configuring email clients such as Microsoft Outlook, Apple Mail, and Thunderbird to function with your email account without issue.

TechSend’s email troubleshooting and repair service is designed to quickly resolve any email-related issues, ensuring uninterrupted communication and productivity. Our skilled technicians are proficient at diagnosing and resolving a variety of email issues. Here’s how we can be of service:

Error Resolution
If you encounter error messages or unexpected problems while using your email, our technicians will carefully analyse the error codes and messages to determine the underlying cause and provide a solution.

Crash Investigation
If your email client or application is crashing or stalling, we will investigate the root causes, which may involve software conflicts, corrupted files, or other problems. We will implement corrections to prevent future errors.

Send/Receive Issues
Problems with transmitting or receiving emails can impede communication. Our technicians will identify the source of these problems, whether it’s connectivity issues, server configuration, or other factors, and work to resolve them.

Email Client Compatibility
We can assist you in ensuring that the email client or application of your choice is compatible with your email provider and that all settings are configured correctly for seamless functionality.

Attachment Issues
If you are experiencing issues with sending or receiving email attachments, we will diagnose and resolve these issues to ensure that file transfers proceed without a hitch.

Spam and Filter Issues
If spam emails are clogging your inbox or legitimate messages are being incorrectly marked as spam, we can help you increase the accuracy of your email filters and settings.

Email Account Recovery
In the event that your email account has been compromised or locked, we will guide you through the account recovery procedure and implement additional security measures.

Our technicians are committed to quickly resolving your email issues so that you can continue using email uninterrupted. We recognise the significance of effective communication in both personal and professional settings and are committed to ensuring that your email functions properly.

TechSend’s dedication to providing exceptional customer service extends to providing comprehensive email usage instructions. Whether you are new to email or need help with specific features, our knowledgeable technicians are here to assist you. Here’s how we can be of service:

Email Basics
If you’re new to email, we offer individual or group training sessions to introduce you to the fundamental concepts of email, such as composing and sending messages, managing your inbox, and organising emails into folders.

Advanced Features
Our technicians can provide guidance on using advanced features, such as setting up filters and rules, creating email signatures, and scheduling emails for future delivery, to users seeking to maximise the potential of their email accounts.

Mobile Email Setup
We can assist you in configuring email on your mobile devices so that you have access to your messages on the go. Our technicians will guide you through the setup process and provide advice on how to use mobile email effectively.

Email Etiquette
Email etiquette entails more than simply sending messages for effective communication via email. We can provide advice on email decorum, including best practises for composing professional and concise emails, managing email threads, and promptly responding.

Managing Attachments
We provide instructions on how to attach files to emails, how to access attachments received from others, and how to ensure that your attachments are sent and received successfully.

Managing Contacts
Our technicians can assist you in managing your email contacts by adding new contacts, creating contact groups, and organising your contact list for simple access.

Troubleshooting Tips
If you encounter problems or difficulties while using email, we’re here to provide troubleshooting advice and solutions to help you surmount any obstacles.

Our objective is to equip you with the knowledge and skills necessary to use email effectively, whether for personal or professional communication. In today’s digital era, efficient email usage is crucial, and our technicians are committed to ensuring that you maximise your email account’s capabilities.

It is of the utmost importance to protect your email account from spam and other online threats, and at TechSend, we treat your email security seriously. Our knowledgeable technicians are well-equipped to implement robust safeguards to protect the integrity of your email communications. Here’s how we can help you protect yourself from spam and other threats:

Spam Filtering
We can install and configure advanced spam filters for your email account, which detect and filter out unwanted spam emails automatically. These filters assist in keeping your inbox clear of unwanted and potentially detrimental messages.

Protection from Phishing
Phishing emails are intended to trick recipients into divulging sensitive information. We can assist you in recognising and avoiding phishing attempts by describing how to identify suspicious emails and links.

Antivirus Software
Implementing reputable antivirus software is essential for detecting and eliminating malware and viruses transmitted via email. Our technicians can recommend and implement customised anti-virus software.

Email Authentication
We will assist in the configuration of email authentication protocols such as SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to increase email security and prevent hijacking.

Security Updates
It is essential to regularly update your email client and operating system to address known vulnerabilities. We will instruct you on how to maintain software updates for enhanced security.

Two-Factor Authentication & Multi-Factor Authentication (2FA/MFA)
We can assist you with enabling 2FA/MFA for your email account, necessitating a second secure authentication step in addition to your password.

User Education
Our technicians educate users on safe email practises, such as avoiding opening suspicious attachments, clicking on unknown links, and downloading emails with caution.

TechSend ensures that your email account remains secure and free of spam and malicious content by instituting these preventative measures and providing you with the knowledge to recognise and respond to threats. Your email communication will be more secure and dependable, allowing you to concentrate on your duties in peace.