Reactive IT Support by TechSend

Our reactive IT support services are designed to help you when you need it most. Whether you’re experiencing computer problems, email issues, or internet connectivity issues, our technicians are here to help. We can come to your home or business to provide onsite or remote computer and laptop repairs, as well as help and support with a variety of other issues.

On-Site Support

TechSend provides onsite support for homes and businesses. Our certified technicians can handle all of your technical needs, from computer and laptop repairs to network and internet connectivity problems. We specialise in providing quick and effective solutions to get you back online as quickly as possible. Our onsite support eliminates the need for you to leave your office or home by coming to you.

Remote Support

TechSend provides remote support services to assist clients with their technical problems without requiring an on-site visit. Our team of qualified and trained technicians can assist with a variety of issues, we use our secure remote access software to connect to your device and resolve the issue remotely, saving you time and effort. Our remote support services are available during normal business hours and can be scheduled after-hours to minimise schedule disruption.

IT Support Services

We repair computers, laptops and associated devices when they not working the way it should, making funny noises, running hotter than normal.

Problem with your computer? something not working the way it normally does? We work through the steps to resolve general computer issues to get you back up and working again.

New monitor, printer, webcam speakers or other additional device to your computer. We will install it for you and make sure it works properly with your system.

If your computer or laptop screen is damaged or not functioning properly, we can assess the issue and determine the best course of action for repair. This may involve replacing the screen or performing other necessary repairs.

The upgrades we provide allow for better performance out of your computer, laptop or other technological device.

We can help you setup your email for the first time. TechSend also help fix any problems you may be having with your email.

Install, Setup, Configure, Extend. We provide services to allow for maximum wifi and computer network coverage, speed and security.

New phone or tablet, setup of the device and connection to you home network. Backup, restoration or migration of contacts, messages, media and apps.

Need help using your computer? We provide in home and classroom computer training to people of all ages.

External Hard drive/ USB flash drive stop working. Data mysteriously disappeared we can work to restore it for you

Backup your data to an external device or cloud-based service to help reduce the risk of losing important work.

Protect your data files from unwanted access by unauthorised persons.

New computer laptop or hard drive. We can move your data from the old device to the new one quickly.

We restore computers and laptops to their out of the box setup. This helps when a computer is slowing down from overload of files stored or malicious software / viruses.

Bought new software? Need to remove the old stuff first? We can help you

Just bought a new computer or laptop, our performance configurations will allow your computer to run at optimal performance from day one.

Just bought that new game console? Need help setting it up with your other equipment? Need a parental control for your kids? TechSend is experienced in all Current, Previous and Retro Generation Consoles and can have them working and integrating with any device no matter it’s age.

We can help you secure your computer systems and networks by implementing measures such as antivirus software, firewalls, and other security measures. We can also assist with troubleshooting and fixing any security issues that may arise.

In addition to computer-related services, we also offer assistance with audio visual equipment, including setting up and configuring devices, troubleshooting and fixing issues, and providing general support and guidance.

If your device has been infected with a virus, adware, malware, or spyware, our technicians can work to remove the infection and restore the device to normal functioning.

New printer or old one playing up, well help you get your printer up and running.

If you are considering purchasing a new device or implementing a new solution, our team can provide consulting services to help you determine the best option for your needs. This can involve researching and recommending products or solutions, as well as providing guidance on how to implement and use them effectively.

In the event of a hardware failure or other issue, we may be able to prepare insurance reports detailing the issue and the steps taken to resolve it. This can be helpful for clients who need to file a claim with their insurance company.

Our team of skilled technicians is trained to assist with a variety of security-related services, including CCTV installation and repairs, customer-supplied CCTV installation, video intercoms, smart locks, support and servicing, and network integration with computer and wireless networks.