Managed IT Services2018-10-07T12:14:13+00:00

Managed IT Services

A tailored, flexible, proactive approach to IT Support for business including the management of IT Systems, services and solutions.

Don’t let your IT Systems control your business

Unpredictable, costly downtime

  • Staff and corporate productivity are impacted when your systems are not functioning properly

Managing IT Costs

  • Amount and unpredictable of ongoing cost

Management Time

  • Time and effort of non-technical staff overseeing problem

Risk and Exposure

  • Security
  • Data loss or theft
  • Compliance uncertainties
  • Interruption of vital IT services

Strategic Issues

  • Lack of accountability or ownership of problems
  • Lack of optimization

Let us take the hassle out of IT Management

  • Reactive IT Support — Our team of field engineers and NOC support group are available to assist with all your day to day IT support or project requirements.
  • A la Carte — Individual IT services that target a specific need, allowing you to select only the services you require.
  • Proactive— Management plan designed to support key IT systems. Delivers value through operational reliability and preventing issues.
  • Managed — Fully outsourced solutions, designed to fulfill an organizations entire IT requirements.

Essential IT Support Services

All Clients on A la carte, proactive or fully managed programs receive access to these services

Customised service plans to meet your business requirements

Reactive

We come to you an provide you IT Support when you need

Support instructions provided over the phone.

Existing Software Support

Support for your existing backup solution

We will keep an eye on your Microsoft Office 365 or Google G-Suite Services

  • Project Work
  • Procurement Assistance

A La Carte

Having trouble keeping track of your IT assets? Wish you had a better way to get faster support? This is the answer for you.

There is no better way to know what is going on in your IT environment and therefore, no better way to speed up recovery when an issue occurs.

Never worry about having your patches up to date again. Let the experts ensure that your Windows and non-Windows patches are at a secure level.

Total desktop security solution including Anti-Virus, Anti- Malware, Hosted Intrusion Protection.

80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.

Ensure business continuity through scheduled backup of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.

Meet regulatory compliance requirements for less than your phone bill each month. Being prepared for the audit is much cheaper than paying for it.

Proactive

  • 24×7 Advanced Performance Monitoring
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Availability Monitoring
  • Backup Deployment and Configuration
  • Backup Performance Monitoring
  • Data backup offsite to secure and compliant facilities
  • Scheduled Backup Jobs
  • Quarterly Network Health Review
  • Business planning and strategy consulting
  • Anti-Virus Monitoring and Management
  • Perimeter level mail Monitoring and Management
  • Router/Switch/Firewall Performance Monitoring
  • Ongoing core network preventative maintenance

Fully Managed

  • 24×7 Advanced Performance Monitoring
  • Server Configuration Management
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
  • 24×7 Advanced Performance Monitoring
  • Workstation Configuration Management
  • Microsoft and 3rd Party Patch Management
  • Real time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Network
  • Firewall Management & Maintenance
  • Router/Switch Performance Monitoring
  • Backup Deployment and Configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs
  • Data Center Replication & Disaster Recovery Planning
  • Monthly Network Health Review
  • Unlimited Network, End-user and Network Support
  • Anti-Virus Monitoring and Management
  • Anti-Spam Monitoring and Management
  • Regular Vulnerability Scan & Report

Our Approach

1Assess

Detailed analysis of your current environment, reporting on issues and actionable items.

2On-board

Initial maintenance activities, projects, and remediation required to stabilize your technology.

3Manage

Ongoing delivery monitoring & maintenance designed to keep your business optimized.

4Protect

Application of industry best practices for security & backup management.

5Optimise

Enterprise class automation technology to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time.

6Report

Consistent reporting for insight into management and results being provided to your organsiation

1300 832 445