Managed Services

TechSend provides businesses of all sizes with comprehensive Managed IT Services. Our team of certified IT professionals will manage and maintain the IT infrastructure of your organisation, proactively identifying and resolving any issues that may arise. We provide a variety of services, including network and server management, email and cloud storage support, and desktop and mobile device technical assistance. With TechSend, you can have peace of mind knowing that your IT systems are in capable hands, and your internal team can focus on your core business objectives.

Why a Managed Service for my business?

A managed service allows business owners and their staff to receive ongoing, prompt and reliable specialised IT support services. It also gives the customer piece of mind that their systems are being maintained, backed up and most importantly they just work.

The cost of running internal IT can become very expensive at a minimum you require an IT Manager and an IT Support person. Outsourcing your IT services is done at the fraction of the cost. The table below outlines the cost of running a small IT department.

Benefits of Managed IT Services

You manage an ever-growing technology footprint, which includes mobile phones and tablets, laptops and desktops, networking, servers, storage, peripherals, and printers. All of these devices and systems need to be managed, monitored, upgraded, and secured. Unfortunately, none of these duties are in your job description.

A managed service from TechSend will help ensure you get full value from the technologies you’ve invested in. That means maintaining peak performance of the hardware and software you already own, reducing or eliminating downtime, and strategising on the tools and systems that will best serve your needs down the road. All of this helps you be more productive and efficient so you can grow your business however you choose.

TechSend provides a variety of services as a managed service provider to assist organisations in achieving their objectives and enhancing their IT operations. Access to Tech Send’s team of professionals, who bring a wealth of knowledge and experience to the table, is one of the main advantages of working with them. TechSend provides the skills you need to complete the project, whether you require assistance with IT strategy and planning, network design and implementation, security, backup and disaster recovery, or any other facet of IT management.

Delivering tailored solutions that address the particular demands of each client is the main goal at TechSend. This entails spending the time to comprehend your company, your objectives, and your obstacles and working cooperatively with you to create a strategy that will assist you succeed. Whether you require assistance with specific tasks or a completely managed IT solution, TechSend can offer the knowledge and support you require to complete the job successfully. TechSend is well-positioned to assist businesses of all sizes in succeeding in today’s fast-paced digital world because to their team of qualified specialists and thorough grasp of the most recent technology and best practices.

With managed services, you gain more control over your IT expenses. A cost structure tailored to your business billing means you can budget with confidence instead of incurring unexpected costs when something breaks down. Planned maintenance helps prevent those breakdowns in the first place, and with a partner managing your IT environment, your team can spend less time dealing with IT issues. We can also advise you on technologies to invest in to meet your business goals — so you can plan for those expenditures in advance.

TechSend’s managed services plans are flexible and adaptable, enabling organisations to adjust and expand their IT infrastructure as their needs evolve. TechSend can change the degree of service and support to fit a company’s changing needs, regardless matter whether it is expanding its operations, downsizing, or adjusting its focus.

TechSend can assist firms who need to expand their IT infrastructure by providing more resources and experience. This may involve the addition of new servers, the update of network infrastructure, or the enhancement of security or backup and recovery services. TechSend may also assist with software and application upgrades, cloud migrations, and other growth-oriented projects. With a customizable managed services package, organisations can rest assured that they have the support and resources necessary to flourish in a business climate that is constantly evolving.

Instead, if a company is experiencing budget restrictions or a decline in sales, TechSend can assist by decreasing or temporarily stopping specific services or altering the amount of support to fit the new budget requirements. TechSend can also assist with identifying cost-saving opportunities that do not compromise vital IT functions or security. TechSend can assist businesses, regardless of their present company condition, maximise the value of their managed services package by working directly with them and gaining a thorough grasp of their individual needs and priorities.

When you subscribe to a TechSend managed services plan, you receive access to a number of benefits, including priority assistance. When you need assistance the most, our priority support services ensure that you receive prompt and efficient assistance. As a customer of managed services, your requests for help receive top attention and are handled by our team of skilled specialists. This means that you can rely on TechSend to fix any issues you face swiftly and effectively, allowing you to return to business as usual.

Our priority support services are intended to provide our customers with managed services with peace of mind. Whether you require assistance with an urgent matter, have concerns about your managed services package, or need assistance with an ongoing IT project, our staff is always accessible to provide the necessary knowledge. With priority support, you can rest assured that your requests for assistance will receive the attention they deserve and that any problems you face will be remedied promptly and effectively.

TechSend’s managed services can help firms avoid costly downtime by proactively monitoring and maintaining their essential IT infrastructure. With regular monitoring, any flaws or prospective problems can be uncovered and rectified prior to becoming severe interruptions. This helps reduce downtime, which can be costly both in terms of lost productivity and income. By leveraging the knowledge of a managed services provider, businesses can rest certain that their IT systems are always in top shape, with proactive maintenance, backups, and disaster recovery plans in place to minimise downtime in the event of a significant problem.

In addition, managed service companies such as TechSend may give quick responses to any IT issues that may emerge, minimising any downtime. With priority support and round-the-clock monitoring, businesses can be assured that any problems will be recognised and resolved promptly, minimising the impact on their operations. This is particularly useful for organisations that rely significantly on their IT infrastructure, since any downtime can have a significant impact on their capacity to provide products and services to customers. By working with a managed services provider, organisations can prevent expensive downtime and ensure that their IT infrastructure is constantly functioning at optimal performance.

We take the time to learn about your goals and evaluate your current systems. We can then customize services to your needs and support you with skilled staff and modern tooling.

Businesses face more cyber threats than ever before. It’s hard to keep up as threats evolve — or be confident you’re protected. With a managed service arrangement, we can implement proven layered security processes and always up-to-date solutions to keep your business safe and compliant with data protection laws and regulations. Our approach can cover everything from endpoint protection for your devices to patch management for your applications, password management processes for your team, network firewalls, external vulnerability scanning and more.

Antivirus

Anti-Virus

Enterprise-class AV software

Anti-Malware

Firewall

AV monitoring

Per Device / Per Month

Managed Anti-Virus

Enterprise-class AV software
Anti-Malware
Anti-Spyware
Firewall
AV Monitoring
AV Management
Monthly reporting

Per Device / Per Month

Endpoint Protection

Advanced Threat Security

Playbook Protection and Monitoring

Protect against targeted and file-less attacks, ransomware, exploits

Block attacks at pre-execution with aggressive tenable machine learning

Per Device / Per Month

Endpoint Detection and Response

Realtime monitoring

HyperDetect & Sandbox analysis

3 Tier Protection

Suspicious file analysis & detonation in secure environment

Risk Management

Per Device / Per Month

Patch Management

Patch Administration

Windows and 3rd party patch monitoring

Playbook installation

Patch reporting

Per Device / Per Month

Patch Management

Windows and 3rd party patch management

Patch Testing

Patch Rollback

Patch Reporting

Per Device / Per Month

Disk Encryption

Disk Encryption

Protect confidential data

Encrypts boot and non-boot volumes on fixed disks, desktops and laptops

Achieve regulatory compliance

Per Device / Per Month

Managed Disk Encryption

Protect confidential data

Encrypts boot and non-boot volumes on fixed disks, desktops and laptops.

Achieve regulatory compliance.

Bit locker Protection and Management*
*bit locker management requires a specific M365 license

Per Device / Per Month

Email Security

Email Security

Advanced Malware / URL Protection

Mailbox-Level Anomaly Detection

AI-Powered Incident Response

Decentralized Real-Time Threat Protection

Per Mailbox / Per Month

Managed Mail

Mail Flow Management

Spam and Virus filtering

DKIM & DMARC

Protection from fraud, phishing, ransomware

Per Mailbox / Per Month

Security for Exchange

Email Traffic Filtering

Antimalware Scanning

Centralized Management and Reporting

Single Delivery Platform

Integration with windows Server, VMWare and Citrix

Per Mailbox / Per Month

Backup

Cloud

Cloud Backup (Workstation)

Off-site cloud backup for workstations

Backup Monitoring and Management

Monthly Reporting

Per User / Per Month

Cloud Backup (Server)

Off-site cloud backup for servers

Backup Monitoring and Management

Monthly Reporting

Per User / Per Month

On Premises

Managed Backup
Workstation (On Site)

Local image-based backup solution and onsite storage
Backup monitoring and management
Monthly reporting

Per User / Per Month

Managed Backup
Workstation (On Site)

Local backup for Servers
Backup Monitoring and Management
Monthly Reporting

Per User / Per Month

Fully Managed Systems

Workstations

Advanced performance monitoring
Scheduled preventative maintenance.
License and asset management
Managed patch
Endpoint Detection and Response
Managed mail
Cloud Backup (up to 250GB)
Disk Encryption

Per User / Per Month

Servers

Advanced performance monitoring
Scheduled preventative maintenance
Key application maintenance
Device optimization
Configuration management and enforcement
License and asset management
Managed patch
Managed Backup
Managed antivirus
Risk Management

Per User / Per Month

Network Devices

Firewall monitoring and management
Router / Switch monitoring
Other SNMP devices
Remote monitoring and management
Audit of the current configuration
Configuration changes as requested
Automatic configuration backups
Troubleshoot connectivity/performance issues
Bi-Annual patching of devices to keep devices in perfect shape to avoid incidents

Per User / Per Month

Support Options

Reactive IT Support

Managed customers enjoy a discount on our regular Reactive IT Support rates.

Remote Support

We can provide you with support for some if not most issues directly from our office.

Fixed price for first hour

On Site Support & Walkins

We can come to your home or business to resolve any technical issue you may be having.
We can also accommodate you coming to us at one of our open locations.

Fixed price for first hour

*Reactive IT Support has a minimum 1-hour charge for all Remote support and On-Site Support / Walk in’s and is then billed in 15 Minute Increments.

Help Desk

Per User Program

Tier 1 engineer with Tier 2 escalation internally to TechSend
*24/7/365 support
Each user is limited to 2 devices (phones, pads, laptops)
Patching/AV/Remediation (via TechSend tools)
Microsoft software support
3rd party software with client provided runbook.
TechSend support number and email access
Dedicated Technical Account Manager (TAM)
Monthly reports
Quarterly briefing reports (QBR)

Per User / Per Month

Per User Program

Fully dedicated engineer provided to you
24/7/365 support
3rd party software support with client provided runbook
Access to client support email
Support answers phone with organisation’s name
Customizable for your needs
Optional: $10/month per device (Patching/AV/Remediation tools provided by TechSend)
Patching/AV/Remediation if you wish to use TechSend tools
Otherwise, dedicated engineers will use tools provided by your organisation

Per Agent/ Per Month

Work from home

Work from home

Access to your office PC from home or another device

Per User / Per Month

Retainer Packages

TechSend offers retainer packages for managed IT services to help businesses get the support they need at a predictable cost. Our retainer packages provide access to a dedicated team of IT professionals who can handle the management and maintenance of your organisation’s IT infrastructure. With a retainer package from TechSend, you can enjoy the peace of mind that comes from knowing your IT systems are in good hands and get timely support when you need it.

Retainer packages can be customized to meet the specific needs of your business. They can include a range of services, such as proactive monitoring and maintenance, technical support, and IT consulting. Depending on your needs, you can choose a package that provides support on a regular basis, such as daily or weekly, or on an as-needed basis.

Retainer packages can be a cost-effective way to manage your IT needs, as they provide a predictable monthly fee rather than paying for each service on an ad-hoc basis. They also allow you to scale your IT support up or down as your business needs change.

Note that Retainer packages do not include hardware, software or consumption / subscription products.

Bulk Hours

TechSend offers bulk hours packages for clients who require a significant amount of IT support and consulting services. These packages provide a discounted rate for a set number of hours of support, allowing clients to budget for their IT and consulting needs in advance. The bulk hours package is a great option for businesses and organizations that have a regular need for IT support, consulting or a combination of both.

With a bulk hours package, clients can enjoy the convenience of having a dedicated IT support and consulting team available to them, without the need to worry about incurring additional charges for each individual support request. These packages can be customized to meet the specific needs of each client, and clients can choose the number of hours that best suits their needs.

Bulk hours packages can also provide significant savings over paying for support and consulting on an hourly basis. Clients can purchase a package of hours at a discounted rate and use them as they need. The package hours do not expire and can be used for any of our services like Remote or On-site support, email, phone or remote access support, consulting and some digital marketing services.

Overall, TechSend’s bulk hours packages provide businesses and organizations with a cost-effective and convenient solution for their IT support and consulting needs. With a dedicated team of experienced technicians and consultants available to assist with a wide range of technical and consulting issues, clients can rest assured that their IT and consulting needs will be taken care of promptly and efficiently.

Projects

TechSend offers comprehensive project services that utilize an agile framework to help organisations achieve their goals efficiently and effectively. Our experienced and highly skilled project management team will work closely with you to understand your specific needs and develop a customized plan that aligns with your business objectives. We specialize in a variety of agile frameworks, including Scrum and Kanban, and provide transparent and detailed reporting on project progress and budget. Additionally, we offer hourly and project-based pricing, and our services are available globally.

TechSend projects are provided as part of our Consulting Services.