TechSend provides expert Microsoft Teams management services to help organisation s effectively manage their communication and collaboration platform.
Teams Management Services
- Teams Management Services
- 24/7 Service Desk for Microsoft Teams
- Incident management for Microsoft Teams
- Request management for Microsoft Teams
- Administrative support for Microsoft Teams
- Application Integration with Microsoft Teams
- Integration and management with SharePoint Online
- Adoption dashboard for Microsoft Teams
- Governance discussions for Microsoft Teams
- Teams Call Plan / VOIP implementation
- Voice quality analysis
- Service level targets
- Troubleshooting for complex voice issues
- Management of cases with Microsoft
24/7 Service Desk for Microsoft Teams
Our team is available 24/7 to provide support and assistance for Microsoft Teams, ensuring that any issues are identified and resolved quickly.
Incident management for Microsoft Teams
Our experts will assist in managing incidents related to Microsoft Teams, including identifying the cause of the incident, identifying a resolution, and implementing that resolution.
Request management for Microsoft Teams
Our team will assist in managing requests related to Microsoft Teams, including creating and updating teams, managing permissions, and managing integrations.
Administrative support for Microsoft Teams
Our experts will provide administrative support for Microsoft Teams, including managing users and groups, managing permissions, and managing integrations.
Application Integration with Microsoft Teams
Our team will assist in integrating other applications with Microsoft Teams, such as SharePoint, Dynamics, and PowerApps.
Integration and management with SharePoint Online
Our experts will assist in integrating SharePoint Online with Microsoft Teams, ensuring that users can easily access and collaborate on documents and other information. (Does not include management of SharePoint online)
Adoption dashboard for Microsoft Teams
Our team will provide an adoption dashboard for Microsoft Teams, allowing you to monitor usage and identify areas where additional training or support is needed.
Governance discussions for Microsoft Teams
Our experts will assist in discussing governance related to Microsoft Teams, including security, compliance, and data management.
Teams Call Plan / VOIP implementation
Our team will assist in implementing the teams call plan and VOIP, ensuring that your organisation can make and receive calls and that the voice quality is optimal.
Voice quality analysis
Our experts will analyse voice quality in Microsoft Teams, identifying and resolving any issues that may be affecting call quality.
Service level targets
Our team will work with you to establish service level targets for Microsoft Teams, ensuring that the platform is meeting your organisation ‘s needs.
Troubleshooting for complex voice issues
Our experts will assist in troubleshooting complex voice issues, including identifying the cause of the issue and implementing a resolution.
Management of cases with Microsoft
Our team will work with Microsoft to manage cases related to Microsoft Teams, ensuring that issues are resolved quickly and efficiently.